Refund Policy

1. Our Commitment

At Official Merch Store, we are committed to customer satisfaction. If you are not happy with your purchase, please review our policy on refunds and returns.

2. Change of Mind

Please note that Official Merch Store does not normally offer refunds or exchanges for products if you change your mind. If you wish to exchange an item, please contact us on the contact page, and we will consider your request at our discretion.

3. Statutory Rights

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Faulty or Damaged Products

If an item you purchased from us is faulty or damaged, please contact us immediately on the contact form. You can return the item with proof of purchase for a refund or exchange. We will assess the condition of the returned goods before offering a refund or replacement. This may include a full refund, repair, or replacement depending on the extent of the fault.

5. Returns Process

To initiate a return, please contact us on the contact form with your order number, the details of the item you wish to return, and the reason for the return. We will provide you with information on how to return your item. Items must be returned in their original packaging, unused, and in the same condition that you received them.

6. Refund Processing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

7. Contact Us

If you have any questions about our Refund Policy, please contact us on the contact form.