Shipping Policy

1. General Information

All orders are processed and shipped by our third-party warehouse based in Victoria, Australia. We are committed to delivering your products in a timely and efficient manner.

2. Shipping Methods and Costs

Shipping costs will vary depending on the size, weight, and destination of your order. The final shipping cost will be displayed at the checkout page after you enter your shipping address. We offer various shipping options to meet your needs.

3. Order Processing Times

Orders are usually processed within 1-3 business days. Processing times may vary depending on the volume of orders and operational capacities. Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Times

Delivery times vary based on the shipping method selected and the destination of the package. Once your order is processed and shipped, you will receive a tracking number via email that can be used to track your order. Typical delivery times within Australia range from 3 to 7 business days, depending on location.

5. International Shipping

We offer international shipping to countries listed on the Australia Post website, available here. We do not ship to countries not on this list.

Shipping costs are calculated at checkout, based on Australia Post’s current international rates.

Please note, your order may be subject to import duties and taxes (including VAT) once it reaches your destination country. Official Merch Store is not responsible for these charges, which are the customer’s responsibility.

International shipping options include:

  • Standard Parcel Post
  • Express Parcel Post

Delivery times vary by distance and selected shipping method, ranging from 4 to over 25 days.

6. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or legal restrictions in different regions.

7. Lost or Damaged Goods

If your order is lost or damaged in transit, please contact us immediately on the contact form. We will investigate the issue and, depending on the circumstances, offer a replacement or refund to ensure your satisfaction.

8. Changes to Shipping Policy

Official Merch Store reserves the right to update or change our shipping policy at any time. Changes to the policy will be posted on this page.

9. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at: